Axolotl Plush

Once order placed, you can check the order status any time in My Account, you will learn in which step the order is there. You may also email us or contact us online for further details.

To make sure every order will work for you and come as expected, we will always send you the confirmation email to double confirm the order, you are still allowed to tell us your requirements of the order in certain time. To ensure your order arrives on schedule, it will be processed either after you confirm it or if no changes are submitted within 12 hours of the confirmation email. Please understand that orders once been processed are not easily or possible to amend due to schedule, material and tailoring cost.

We strive to offer high-quality plushies at reasonable and affordable prices. To make your bulk purchases even better, we provide discounts based on order quantity. For more details, please contact our online assistant or email us.

Most credit cards and debits cards are easily to pay here. They can be visa cards, master cards, etc.

The security of the information our customers submit is one of our highest priorities. We are verified by International Bank Validation System and Paypal, supervised under their terms and policy. You will have the most safe shopping experience here.

Please fill in the coupon in coupon code box which displayed in the Checkout page, and then apply it. No matter your registered coupons or negotiated coupons from sales assistant can be used there.

We believe that every customer will enjoy the safe and convenient shopping here, as we provide the most popular payment option, Paypal, Credit Card/Debit Card. But unluckily if your payment is declined, don’t worry, we have got you here. That is because of the restriction from the bank system, there are many factors take effect, such as cards used another place, frequently used recently, etc. You will just need to use another card or make a call to ask your bank to lift that restriction and try again.

After the first arrival tempt failed, you will be able to find your local express service contacts in our delivery failed email, and ask them to arrange another delivery in the other day which seems convenient to you. Please noted that if you are out of contact or out of reach during several tempt delivery, there may be additional charge for re-delivery. For parcel returned to us or destroyed by express service due to customers long term no response can not be concluded as our fault.

Every order here will be promised with safe and door to door service. It will get to your house in about 5 days after dispatching. Please understand that the estimate arrival date can not be as reliable as you expect when there is holiday, unexpected horrible weather or other things may affect the delivery service.

You are allowed to alter the shipping address before the order goes in delivery stage. There may be additional shipping cost and custom duties depends on destination and their local policy, you may check with our online assistant and local department also.

You need to contact our service team to get a return form before returning the items. Please don’t return them to the address on the parcel.

We will arrange the refund upon receiving your return. Generally, you will receive the refund within 2-5 days.

You can return and get refund if there is anything wrong with the you received.

We are totally committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties except where it is part of providing a service to you, e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. For more information, please read our privacy policy in full.

To make sure the account in secure condition, you are not allowed to amend the registered email address, but you can tell us the email address you want to use, we will record that and update the order status with that address.

You can also order here as guest. But to have account is easier to track your order, save frequent addresses and submit tickets. You can easily create your account here in minute.

Simply follow the Forgotten Password instructions.  For security reasons, we cannot send your password via email. Instead, you will receive an email with a link to reset your password. If you do not receive the email, please contact us, and our technology department will manually reset it for you.