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Returns & Refund Policy

At Urban Stellar, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help! Please review our policy below for returns, exchanges, and cancellations.

1. Returns, Exchanges & Cancellations

  • Returns & Exchanges: We accept returns and exchanges within 30 days of delivery. Please contact us within this period to initiate the process.

  • Cancellations: If you need to cancel your order, please do so within 24 hours of purchase.

2. How to Initiate a Return or Exchange

  1. Contact Us: Reach out to us within 30 days of delivery at [email protected] request a return or exchange.

  2. Ship the Item: Once approved, ship the item back to us within 30 days of delivery. Please note that the return address will be provided after you contact us.

  3. Inspection & Refund: After receiving and inspecting your return, we will notify you via email within 2 business days. If approved, your refund will be processed, and the amount will reflect in your account within 3-5 business days.

3. Conditions for Returns

To be eligible for a return or exchange, your item must meet the following conditions:

  • Unused and Unworn: The item must be in the same condition as when you received it.

  • Original Packaging: The item must be returned in its original packaging.

  • Proof of Purchase: A valid order number or receipt is required.

4. Return Shipping & Fees

  • Shipping Costs: Buyers are responsible for return shipping costs.

  • Service Charge: A service charge may apply for returns or exchanges.

  • Loss in Value: If the item is not returned in its original condition, the buyer will be responsible for any loss in value.

5. Contact Us

If you have any questions or need assistance with your return, exchange, or cancellation, please contact us at:

6. Important Notes

  • If you do not contact us within 30 days of delivery, we regret that we cannot offer a refund or exchange.

  • Refunds will be issued to the original payment method used during purchase.

Summary Table

Action Timeframe Details
Returns & Exchanges Contact within 30 days Item must be unused, in original packaging, and shipped back within 30 days.
Cancellations Within 24 hours of purchase Cancel your order within 24 hours of purchase.
Refund Processing 2 business days Refund amount will reflect in your account within 3-5 business days.