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Terms and Conditions of Sale

Welcome to Urban Stellar! By placing an order with us, you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. Order Acceptance & Cancellation

  • By the Seller: We reserve the right to cancel any order for any reason. If this occurs, you will receive a full refund.

  • By the Buyer:

    • If your order has not yet been shipped, you may request a cancellation for a full refund.

    • If your order has already been shipped, you may return the items (see Returns section below) for a refund once the package is received and inspected.

2. Delivery & Packaging

  • Processing Time: Orders are processed upon payment confirmation (including weekends) and typically shipped within 48-72 hours.

  • Delivery Times: Estimated delivery times are based on past experiences. We are not responsible for delays once the package has left our premises.

  • Address Accuracy: It is your responsibility to provide a correct delivery address. Any additional costs due to an incorrect address (e.g., reshipping fees, taxes, or customs duties) will be your responsibility.

3. Insurance & Damages

  • Parcel Insurance: All parcels are insured. However, you must inspect the contents before signing the delivery receipt. If the package is damaged, notify us immediately.

  • Defective or Missing Items:

    • Defective Products: Contact us within 7 days of receiving your order. Items must be unused and in their original packaging.

    • Missing Parts: Notify us on the day of delivery.

4. Returns & Refunds

  • Defective Products: We will replace defective items. Return shipping costs will be refunded if the defect is confirmed by our team.

  • Non-Defective Returns: Buyers are responsible for return shipping costs. Items must be unused and in their original packaging.

  • Refunds: Refunds are issued to the original payment method and processed within 2 business days after approval.

5. Transfer of Ownership

Ownership of the items transfers to you once the package leaves our premises. We are not responsible for:

  • Damage during transit.

  • Delays exceeding 21 days after shipment.

By accepting these terms, you agree not to open payment disputes for these cases.

6. Taxes & Customs

  • Import Fees: Any taxes, customs duties, or additional charges imposed by your country are your responsibility.

  • Shipping Costs: These do not include taxes or customs fees.

7. Product Guarantees

Unless otherwise stated in the product description, our items do not come with additional warranties or guarantees in your country.

8. Stock Availability

In rare cases, high demand may lead to stock shortages. We will notify you promptly and ship your order as soon as the item is back in stock.

9. Intellectual Property

  • White Label Products: We sell unbranded or white-label items sourced from third-party manufacturers.

  • Brand Ownership: If you believe an item infringes on your brand’s intellectual property, please contact us immediately. We will investigate and remove the product if necessary.

10. Contact Us

For any questions or concerns regarding your order, please contact us at:

Summary Table

Section Key Points
Order Cancellation Seller may cancel; buyer can cancel before shipping or return after shipping.
Delivery Shipped within 48-72 hours; delays beyond our control.
Insurance & Damages Inspect before signing; report defects within 7 days.
Returns & Refunds Defective items replaced; return shipping refunded if defect confirmed.
Taxes & Customs Buyer responsible for import fees and taxes.
Intellectual Property Report brand infringement; we sell white-label items.